Terms of Service

Last updated: July 27, 2026

These Terms of Service ("Terms") are an agreement between you and Nico Pellerin, sole proprietor, based in Montreal, Quebec, Canada ("Flatblox", "we", "us"), covering the Flatblox website at flatblox.com, the pixel art editor, the dashboard, public profiles, the community gallery, the desktop app and everything else we offer under the Flatblox name (together, the "Service").

By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

1. Who can use Flatblox

You must be at least 13 years old to create an account. If you're between 13 and the age of majority where you live, you may only use the Service with the involvement of a parent or legal guardian, who accepts these Terms on your behalf.

You may not use the Service if we've previously banned you, or if the law where you live prohibits it.

2. Your account

You can sign in with an email magic link or with Google. You're responsible for keeping access to that email address secure, and for everything that happens under your account.

Usernames are public and appear in your profile URL. We reserve a list of names (system, staff and impersonation-prone words) and may reclaim, rename or release any username that impersonates someone, infringes a trademark, is abusive, or sits unused on an inactive account.

Keep the information on your account accurate. One person, one account — don't create accounts in bulk or to evade a suspension or a usage limit.

3. Plans, billing and refunds

Flatblox has a free plan and paid plans (currently Creator and Studio). Current prices, quotas and included features are listed on the pricing page, which forms part of these Terms.

Payment. Paid plans are billed through Stripe. We don't see or store your full card number. You authorize us to charge your payment method for the plan you choose, on the interval you choose (monthly or yearly), until you cancel.

Renewal. Subscriptions renew automatically at the end of each billing period at the then-current price. You can cancel any time from your dashboard; cancellation takes effect at the end of the period you've already paid for, and you keep paid features until then.

Upgrades and downgrades. Upgrades take effect immediately. Downgrades take effect at the end of the current billing period. When you drop to a lower plan, the limits of that plan apply again — including canvas size limits, which may mean larger canvases you created on a paid plan become read-only or non-exportable until you upgrade again. Your artworks are never deleted for downgrading.

Taxes. Prices are exclusive of any sales tax, GST/QST, VAT or similar tax, which is added where required.

Price changes. We may change prices. We'll give you at least 30 days' notice by email before a change applies to your subscription, and you can cancel before it takes effect.

Refunds. Payments are non-refundable except where the law requires otherwise, or where we choose to make an exception. If something went wrong — a double charge, a plan that didn't activate, a feature that didn't work — email us and we'll sort it out. Nothing here limits the rights you have under the Quebec Consumer Protection Act or other consumer protection laws that apply to you.

Failed payments. If a payment fails and isn't resolved, we may downgrade your account to the free plan.

4. AI features and usage limits

Flatblox includes AI-assisted tools such as the character maker and the texture maker. Each plan includes a generation quota (a lifetime allowance on the free plan, a daily allowance on paid plans). Daily quotas reset on a rolling 24-hour basis.

A few things to understand about these features:

Quotas are ceilings, not guarantees. We may throttle, queue or temporarily disable AI features to keep the Service running or to control abuse and cost. Unused quota doesn't roll over and has no cash value.
Prompts leave our servers. Your prompts, and any reference images you attach, are sent to third-party AI providers (currently OpenAI and Anthropic) to produce a result. Don't put anything confidential or personal into a prompt.
Output isn't unique. Similar prompts can produce similar results for other people. We don't promise that anything the AI generates is original, accurate, or free of third-party rights.
You're responsible for your prompts. Don't prompt for content that breaks section 6, and don't try to make the AI reproduce someone else's copyrighted or trademarked work.
No scripted access. Don't automate, script or share access to AI features to stretch a quota beyond what one person would use.

As between you and us, we don't claim ownership of what the AI generates for you. Assign whatever rights we have in it to you, subject to these Terms.

5. Your content, publishing and remixes

You own your work. You keep all rights you have in the pixel art, characters, textures, tilesets, palettes, comments and other content you create or upload ("Your Content"). We don't claim ownership of it on any plan.

License to run the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, resize, render, transmit and display Your Content, only as needed to operate, secure and improve the Service, and to show it to the people you've chosen to show it to.

Publishing. When you publish an artwork, character or profile, you make it publicly visible on the internet — on your public profile, in the community gallery, in search results, and in link previews when it's shared. You also grant us permission to feature it in Flatblox promotion, such as the homepage gallery, carousels, social posts and blog posts, with credit to your username. Unpublishing removes it from those surfaces going forward; copies already downloaded, cached or shared by others are outside our control.

Remixes. Publishing an artwork to the gallery lets other Flatblox users remix it — copy it into their own editor and change it. By publishing, you grant every other user a non-exclusive, royalty-free license to do that within the Service. We record where a remix came from, and remixes stay linked to the original. If you don't want your work remixed, keep it unpublished.

Your promises about Your Content. You confirm you have the rights to everything you upload or publish, and that it doesn't infringe anyone's copyright, trademark, privacy or other rights.

Backups are your job. We keep backups but don't guarantee them. Export anything you'd be upset to lose.

6. Community rules

The Service includes public profiles, comments, hearts and a shared gallery. Don't post, publish, upload or prompt for:

sexual content involving minors, or content that sexualizes anyone who appears to be a minor — this is a permanent, no-warning ban and may be reported to the authorities;
pornographic or sexually explicit content;
content promoting hate, harassment, self-harm, violence or discrimination against a person or group;
someone else's work presented as your own, or anything that infringes copyright or trademark;
private information about another person;
spam, scams, advertising or unsolicited promotion;
malware, or anything designed to disrupt the Service or the people using it.

Also don't: impersonate another person, scrape or bulk-download the gallery, probe or attack our infrastructure, reverse engineer the Service, circumvent rate limits or entitlement checks, resell access to your account, or use the Service to build a competing product from our data.

Moderation. We can remove content, hide it, suspend an account or delete it — with or without notice — when we believe these Terms have been broken or when we're required to. Our moderators and admins can delete comments and published content. We're not obligated to monitor everything, and we don't promise consistency between cases.

7. Copyright complaints

If you believe something on Flatblox infringes your copyright, email nico@flatblox.com with: what work you own, a link to the infringing content, your contact information, and a statement that you have a good faith belief the use isn't authorized. We'll review it and, if warranted, remove the content. Repeat infringers lose their accounts.

8. Exports and what you make with them

Exports (PNG, SVG, GIF, GLB, Blender-ready files, and any other format we add) are yours to use, including commercially, subject to these Terms and to the rights of anyone whose work you remixed. We provide the export formats as-is and don't guarantee that any given file will open, render or import correctly in third-party software such as Blender, a game engine or a 3D viewer.

9. Third-party services

The Service runs on and connects to third parties, including Supabase (accounts and database), Cloudflare (hosting and edge), Stripe (payments), Resend (email), Google (sign-in), OpenAI and Anthropic (AI features), and Discord (community). Your use of those services is also governed by their own terms, and their availability affects ours. Links to third-party sites are not endorsements.

10. Privacy

Our Privacy Policy explains what personal information we collect, why, who we share it with and what rights you have over it. It forms part of these Terms.

In short: we process your email address, your Google account's basic profile information when you sign in that way, your username, avatar and profile details, the content you create, your AI usage records, and billing information handled by Stripe. We use it to operate the Service, enforce these Terms, prevent abuse and understand costs — we don't sell it to anyone.

You can delete your account, which removes your profile and published content from the Service. Some records are kept where the law requires (for example payment records). To request access to, correction of, or deletion of your data, email nico@flatblox.com.

11. Our stuff

The Flatblox name, logo, site design, editor, code and everything we've made belong to us. These Terms give you permission to use the Service, not ownership of it. Don't copy our interface or branding.

If you send us feedback or ideas, we can use them without owing you anything.

12. Changes to the Service

Flatblox is actively developed by one person. Features get added, changed and occasionally removed. We may modify or discontinue any part of the Service, including a plan or an AI feature. If we discontinue a paid feature that was central to a plan you're paying for, we'll give you notice and a pro-rated refund for the unused part of your current period.

13. Suspension and termination

You can stop using Flatblox and delete your account at any time from your dashboard.

We may suspend or terminate your account if you break these Terms, if your use creates legal risk or unsustainable cost, or if we stop operating the Service. Except in cases of serious abuse, we'll try to give you notice and a chance to export your work. If we terminate a paid account without cause, we'll refund the unused part of your current billing period.

Sections 5 (the licenses you granted), 11, 14, 15, 16 and 17 survive termination.

14. No warranty

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't warrant that the Service will be uninterrupted, secure, error-free, or that AI features will produce any particular result.

Some jurisdictions don't allow these exclusions, in which case they apply to you only to the extent permitted.

15. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or lost artworks.

Our total liability for any claim relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) CAD $100.

Nothing in these Terms limits liability that can't be limited by law, including under consumer protection legislation that applies to you.

16. Indemnity

You agree to cover our reasonable costs (including legal fees) arising from a third-party claim caused by Your Content, your use of the Service, or your breach of these Terms.

17. Governing law and disputes

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Any dispute goes to the courts of the judicial district of Montreal, Quebec — with the exception that consumers may bring proceedings in their own jurisdiction where the law gives them that right.

If you're a consumer resident in Quebec, nothing in these Terms waives a right you have under the Consumer Protection Act.

18. General

If a provision of these Terms is unenforceable, the rest stays in effect. Our not enforcing something isn't a waiver of it. You can't transfer these Terms; we can, as part of a sale or transfer of Flatblox. These Terms, plus the pricing page, are the whole agreement between us about the Service.

19. Changes to these Terms

We may update these Terms. When we make a material change, we'll update the date at the top and notify account holders by email or in the app before it takes effect. Continuing to use Flatblox after that means you accept the updated Terms. If you don't, cancel your subscription and stop using the Service.

20. Contact

Questions about these Terms? Email nico@flatblox.com or use the contact form.